1. Introducing Information Systems Project Management
What is an information system?
What is project management?
Why ‘information systems’ project management?
Project management in modern organizations
Principles, techniques and tools
Information systems project life cycle
Project management and ethics
Text content and objectives
Interview with a project manager
Appendix to Chapter 1: Codes of Behavior
2. Aligning the Information Systems Project with Organizational Goals
Project management portfolio
Setting priorities for project management
What is a strategic plan?
A strategic plan and information systems project management
Organizational mission, goals and objectives
Project proposal and management support
Interview with a project manager
Appendix to Chapter 2: IT Failure in Australia
3. Using an Information Systems Development Methodology
What is an information systems development methodology?
Structured systems analysis and design method (SSADM)
Dynamic systems development method (DSDM)
Interview with a project manager
Appendix to Chapter 3: Do IS and IT matter? Whose side are you on?
4. Defining Project Scope
Work breakdown structure as a management tool
Work breakdown structure approach
Interview with a project manager
Appendix to Chapter 4: Hendrich Electronics Incorporated
5. Estimating Project Costs and Benefits
Estimating costs and benefits
Estimating software development costs
Group decision support systems
Interview with a project manager
Appendix to Chapter 5: Customer Relationship Management at MedicalCo
6. Managing Information Systems Project Time and Resources
Estimating activity duration
Interview with a project manager
Appendix to Chapter 6: An Introduction to Microsoft Project
7. Leading Information Systems Projects
Essential skills and qualities of effective project managers
Careers in project management
Interview with a project manager
Appendix to Chapter 7: NGC Natural Gas Company
8. Developing the Project Plan
Purpose of a project plan
Planning and project success
Projects in controlled environments (PRINCE)
Interview with a project manager
Appendix to Chapter 8: London Ambulance – From Failure to Success
9. Forming the Project Team
Team as a core of activity
Team and project execution
Interview with a project manager
Appendix to Chapter 9: The Sarbanes-Oxley Act
10. Assessing Project Risk
Sources of information systems project risk
Identifying information systems project risks
Evaluating information systems project risks
Responding to project risks
Implementing responses to risks
Interview with a project manager
Appendix to Chapter 10: How to Transform a Failing Project
11. Outsourcing and Offshoring Information Systems Projects
Outsourcing IS activities
Risks in offshore outsourcing activities
Opportunities and challenges
The management of offshore information systems projects
Interview with a project manager
Appendix to Chapter 11: Beltech Incorporated
12. Ensuring Project Quality
International quality standards
Capability maturity model (CMM)
Quality control techniques
Statistical quality control
Interview with a project manager
Appendix to Chapter 12: IT project management at A-Bank (Part 1) - Implementation
13. Measuring Project Success
Evaluating information systems: A broader view
Interview with a project manager
Appendix to Chapter 13: IT project management at A-Bank (Part 2) - Evaluation
14. Closing the Project
Information systems project audit
Interview with a project manager
Appendix to Chapter 14: Reflections on IT project management