Part I. Leadership Development and Organizational Management at Work in the Human Services Professions
Chapter 1: Leadership in the Human Services and Workplace Vocabulary of Leaders and Managers
Leadership in Human Services
What is the Human Services Sector
The Human Services Leader: A Snapshot
The Study of Leaders in Human Services Organizations
Leading a Human Services Organization
Leadership Skill Sets Needed in the Human Services Profession
Guiding Your Leadership Journey
The Workplace Vocabulary of Leaders and Managers
Borrowing Words from Other Professions
Business Vocabulary Translated in Human Services Speak
Chapter 2: Theories of Leadership and Management: Building A Philosophy of Leadership
The Complex Dynamics of Leading
The Process of Building a Philosophy of Leadership
Your Leadership Philosophy
Part II. Development of Self and Team
Chapter 3: Self-Management: Understanding Self and Managing Conflict
How Leaders Use Self-Knowledge
The Anatomy of Style Conflict Tendencies
A Different Look at Conflict
Managing Yourself and Diffusing Conflict
Chapter 4: Self-Management: Attitude, Values, Ethics, and Trust
Retooling for a Growth Mindset
Acting in Alignment with Values
Leadership Organizational Values
Defining Ethical and Unethical Behavior
Establishing A Culture of Ethics
Optimal Work Environments
Chapter 5: Self-Management: Time, Personal Goals, and Organization
Do You Really Manage Time?
Becoming Intentional Through Planning
The Pain of Living in Chaos
Where Are Your Organizational Trouble Spots?
Chapter 6: Organizational Management: Team Building, Management, and Motivation
Early Learning Experiences About Managing
The Job of a Good Manager
Motivation Theory at Work
Extrinsically or Intrinsically Motivated
Finding and Maintaining Your Focus
Chapter 7: Organizational Management: How to Run a Meeting and Decision-making
Meeting Planner and Participants
Preparing for an Effective and Efficient Meeting
Your Experience with Group Decision-Making
The Steps in Decision-Making
The Tools of Decision-Making
Part III. Development of Organizations
Chapter 8: Organizational Management: Vision, Mission, and Strategic Planning
Panoramic View of an Organization
The Role of Values in a Vision
Values, the First Point of the Constellation of Excellence
Writing a Vision Statement
Confusion and Inconsistency in the Workplace
Defining the Organization’s Purpose
Write It, Publish It, and Use It
Getting Advice to Achieve a Goal
The Strategic Planning Process
Chapter 9: Organizational Management: Strategic Goals and Project Management
How Exciting New Strategic Goals Become Frozen
Evaluating a Strategic Goal for Organization Impact
Learning from Key Questions in Strategic Goal Implementation
Analyzing Your Last Group Project
How to Successfully Manage a Project
Chapter 10: Organizational Management: Processes, Growth Measures, and Performance Excellence
How Do Processes Impact You
Identifying the Activities in a Process
Monitoring the Impact of Processes
Comparing Qualities of Organizations
Key Growth Areas of Human Services Organizations
The Leadership Role in Organizational Growth
From Individual Improvement to Organizational Improvement
Creating a Profile of Key Organization Information
Using the Profile to Achieve Excellence
Chapter 11: Self-Management: Communication as: Listening, Presentation, Electronic and Web-Based, and Performance Feedback
The Importance of Feeling Heard
What Type of Listener Are You?
Increasing Empathetic Listening Skills
Potential of Presentation Impact
Rating the Impact of Your Presentation
Electronic and Web-Based Communication
The Gift and Curse of Technology
Measuring the Negative Impact of Technology
The Social and Safety Rules of Email and Electronic Devices
Your Experience and Receiving Feedback
Giving Performance Feedback to Yourself
The Feedback-Change Process
Part IV: Influence
Chapter 12: Multicultural Leadership, Politics and Influence, Collaboration, and Social Entrepreneurship
The Impact of Exclusion and the Call to Becoming Inclusive
Assimilation and Acculturation
Leading a Multicultural Team
Influential Leaders in Our Lives
The Process of Revealing Qualities of a Collaboration Partner
Success Factors of Collaboration
From Alliance to Collaboration
The Tear in Your Eye, Lump in Your Throat,… Look What They Did!
Individual or Group. What Are the Skills and Needed Talents?
A Model and Success Variables Impact Social Entrepreneurship
Chapter 13: Prognosis: Your Future Leadership Growth
The Typical Resolution for Personal Change
Will You and Willpower be Able to Save the Day
Making the Plan to Grow New Leadership Skills