Preface
Acknowledgements
About the Author
Dedication
1. Generating Alliances…not Lawsuits
Reflecting on Your Teaching
2. Dealing with Anger
Entering The Conflict Stage
Being Aware of Cultural Differences in Anger
Dealing with The Openly Angry Parent
Dealing with The Parent Who Is Always Angry
Dealing with The Narcissistic Parent
Main Principles for Dealing with Anger
Other Strategies for Dealing with Anger
Dealing with Anger ... Yours
Reflecting on Your Teaching
3. Dealing with Denial
Discriminating Between Denial and Defensiveness
Dealing with Differences of Opinions
Knowing When Denial is Harmful (and When It Is Not)
Main Principles for Dealing with Denial
Other Strategies for Dealing with Denial
Reflecting on Your Teaching
4. Dealing with Dissatisfaction
Recognizing the Context of Dissatisfaction
Understanding Dissatisfaction
Responding When Parents Reject the Individual Education Plan (IEP)
Coping with the Consequences of Dissatisfaction
Handling Mediation and Due Process Hearings
Main Principles for Dealing with Dissatisfaction
Other Strategies for Dealing with Dissatisfaction
Going Beyond Dissatisfaction
Reflecting on Your Teaching
5. Dealing with Nonparticipation and Resistance
Discerning Noninvolvement Versus Nonparticipation
Understanding Nonparticipation
Understanding Nonparticipation of Parents of Adolescents
Being Sensitive to Concerns of Culturally and Linguistically Diverse Parents
Main Principles for Dealing with Nonparticipation and Resistance
Suggestions for Increasing Parent Participation in Transition Planning
Other Strategies for Dealing with Nonparticipation
Other Strategies for Dealing with Resistance
Going Beyond Nonparticipation and Resistance
Reflecting on Your Teaching
6. Dealing with Mistrust
Recognizing The Value of Trust
Acknowledging Other Reasons for Parental Mistrust
Agreeing on an Individual Transition Plan (ITP)
Main Principles for Dealing with Mistrust
Other Strategies for Dealing with Mistrust
Reflecting on Your Teaching
7. Working with Nontraditional Families
Working with Grandparents
Working with Noncustodial Parents
Working with Foster Parents
Working with Homeless Families
Working with Families Where You Suspect Child Abuse or Neglect
Reflecting on Your Teaching
8. Cultivating Collaborative Relationships
Resolving Your Reservations
Applying Cultural Considerations
Starting at the Beginning
Maintaining the Relationship
Promoting a Family-Friendly School
Reflecting on Your Teaching
References
Table 1.1 Effective Communication Skills
Table 1.2 Poor Communication Skills
Table 2.1 Safety Tips for Teachers Meeting with Parents
Resource A. Welcome Letter
Resource B. Communication Log
Resource C. Letter to Parents of Older Elementary Students
Resource D. Letter to Parents of Adolescents
Resource E. Parent Observation Sheet
Resource F. Back-to-School Letter
Resource G. Responsibilities of Team Members
Resource H. Intake Conference Letter
Resource I. Conference Summary Sheet
Resource J. Additional Resources
References
Index