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Business and Professional Communication
KEYS for Workplace Excellence
Fifth Edition
- Kelly Quintanilla Miller - Texas A&M University—Corpus Christi
- Shawn T. Wahl - Missouri State University, USA
Other Titles in:
Business Communication
Business Communication
November 2023 | 456 pages | SAGE Publications, Inc
Organized around the transition from student to professional life, Business and Professional Communication, Fifth Edition gives readers the tools they need to move from interview candidate to team member to leader. Coverage of new communication technology and social media, and an emphasis on building skills for business writing and presentations help students gain a deeper understanding of the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.
Part I. Beginning Communication Principles
Chapter 1. Business and Professional Excellence in the Workplace
Chapter 2. Verbal and Nonverbal Communication
Chapter 3. Listening
Part II. Entering the Workplace
Chapter 4. Résumés, Interviews, and Negotiation
Chapter 5. Getting To Know Your Diverse Workplace
Part III. Developing In the Workplace
Chapter 6. Interpersonal Communication at Work
Chapter 7. Strengthening Teams and Conducting Meetings
Part IV. Excelling In the Workplace
Chapter 8. Technology in the Workplace
Chapter 9. Business and Professional Writing
Chapter 10. Leadership and Conflict Management
Part V. Presenting In the Workplace
Chapter 11. Informing and Persuading
Chapter 12. Speech Design
Chapter 13. Delivering a Speech with Professional Excellence
Part VI. Surviving In the Workplace
Chapter 14. Work–Life Balance
Epilogue: Communication Is Work
References
Glossary
Index
About the Authors
Supplements
Instructor Resource Site
For additional information, custom options, or to request a personalized walkthrough of these resources, please contact your sales representative.
LMS cartridge included with this title for use in Blackboard, Canvas, Brightspace by Desire2Learn (D2L), and Moodle
The LMS cartridge makes it easy to import this title’s instructor resources into your learning management system (LMS). These resources include:
You can still access the online resources for this title via the password-protected Instructor Resource Site.
For additional information, custom options, or to request a personalized walkthrough of these resources, please contact your sales representative.
LMS cartridge included with this title for use in Blackboard, Canvas, Brightspace by Desire2Learn (D2L), and Moodle
The LMS cartridge makes it easy to import this title’s instructor resources into your learning management system (LMS). These resources include:
- Test banks
- Editable chapter-specific PowerPoint® slides
- Sample course syllabi
- Lecture notes
- All tables and figures from the textbook
You can still access the online resources for this title via the password-protected Instructor Resource Site.
Sample Materials & Chapters
Chapter 1. BUSINESS AND PROFESSIONAL EXCELLENCE IN THE WORKPLACE
Chapter 2. VERBAL AND NONVERBAL COMMUNICATION
