Preface
John T. Mentzer, Theodore P. Stank, Matthew B. Myers
Chapter 1 – Why Global Supply Chain Management?
About Global Supply Chain Management
Understanding Global Supply Chains
Part 1: Understanding Global Supply Chains
John T. Mentzer, Theodore P. Stank, Matthew B. Myers
Chapter 2 – Global Supply Chain Management Strategy
Impacts on Strategic Orientation
Capabilities and Structural Elements of GSCMS
Integration of GSCMS Into Firm Strategy
Matthew B. Myers, Antonio Borghesi, Ivan Russo
Chapter 3 – Assessing the Global Environment
Yesterday’s Supply Chains in Today’s Global Environment
Cross-Cultural Influences and the Global Supply Chain
Foreign Currency Volatility
The New Environment of Hypersecurity
Dan Flint, Britta Gammelgaard
Chapter 4 – Value and Customer Service Management
Customer Service and Value Management
John T. Mentzer, Mark A. Moon, Dominique Estampe, Glen W. Margolis
Chapter 5 – Demand Mangement
Derived Versus Independent Demand
A Model of Supply Chain Demand Management
Forecasts Versus Plans Versus Targets
Sales and Operations Planning
Why Is a Sales Forecast Needed?
The Tools of Sales Forecasting Management
Sales Forecasting Management Questions
Demand Management: An Iterative Process
Donna F Davis, Didier Chenneveau
Chapter 6 – Knowledge Management
Building Knowledge Management Competence
Challenges to Building Knowledge Management Competence
Everth N. S. Larsson, Anders Ljungberg
Chapter 7 – Process Orientation
Introductory Views on SCM and Processes
The Heritage of the Function-Oriented Organization
A Business Viewed as a System
Elements in a Process-Oriented Organization
Designing the Process-Oriented Organization
Is SCM Possible in Function-Oriented Organizations?
Should Processes Be Company-Specific or Standard?
Measurement, Analysis, and Development
Part II: Managing the Functions
Thomas E. DeCarlo, William L. Cron
Chapter 8 – Marketing and Sales Management
Strategic Implementation Decisions
Sales Force Program Decisions
Margaret Bruce, Lucy Daly, Kenneth B. Kahn
Chapter 9 – Product Management
The Role of Product Management
Launch Strategy Influencers
Global Launch Strategy Considerations
E. Powell Robinson, Funda Sahin
Chapter 10 – Operations Management
What Is Operations Management?
Operations Management Decision Problems
Evolution of Operations Management
Different Perspectives of Operations Management
Operations Management in the New Economy
Synchronizing the Marketplace and Operations through Agility
Implications and Conclusions
Abré Pienaar
Chapter 11 – Integrated Logistics Management
Logistics in The Context Of Supply Chain Management
Business Process Integration
The Business Process Framework
Designing Integrated Logistics Business Processes
Implementing Integrated Logistics Management
Funda Sahin and E. Powell Robinson, Jr.
Chapter 12 – Inventory Management
Independent Versus Dependent Demand Inventory
Reasons against Inventory
Inventory Control Systems
Single-Period Inventory Systems
Multiperiod Inventory Systems
Implications and New Strategies in Inventory Management
Reducing Seasonal and Short-Life-Cycle Inventory Costs with Quick Response (QR)
Supply Chain Partnerships and Vendor-Managed Inventory
Thomas J. Goldsby, Michael R. Crum, and Joel Sutherland
Chapter 13 – Transportation Management
Transportation Decision Making
Transportation Cost Behavior
Collaborative Transportation Management
Global Transportation Issues
Thomas W. Speh
Chapter 14 – Warehouse Management
The Role of Warehousing in Global Supply Chains
Product Type and Warehousing Operations
The Location of Warehouses
Warehouse Design and Operations
The Role of Information in Warehouse Management
Technology and Warehouse Operations
Future Trends for Warehousing
Lisa M. Ellram and Paul Cousins
Chapter 15 – Supply Management
The Strategic Supply Management Process
Trends in Supply Management
Scott B. Keller
Chapter 16: Critical Support of Supply Chain Logistics Personnel
The Changing Nature of the Workplace
Creating a Customer-Focused Logistics Workforce
Fundamental Information Exchange
Implementing a Customer-Focused Employee Plan
Part III: Resource Management
James M. Reeve, Mandyam M. Srinivasan
Chapter 17 – The Lean Supply Chain: The Path to Excellence
Conventional Supply Chain Management
Is It More Than “Just-in-Time”
Lean Supply Chain Basics: Flow and Pull Replenishment
Work Flow Characterization: V, A, and T Configurations
Fulfillment Characterization: Build-to-Stock, Assemble-to-Order, Build-to-Order, and Engineer-to-Order
Applying Lean Principles To a BTS V-Type Process
Stephen G. Timme
Chapter 18 – Financial Management
Key Drivers of Financial Performance
Measuring Financial Performance
Making the Financial-SCM Connection: A Top-Down Approach
Ila Manuj, Barbara Gaudenzi, J. Paul Dittmann
Chapter 19 – Risk Management
Types of Risks in Global Supply Chains
A Risk Management Process Model
Step 1: Identifying and Profiling Risks
Step 2: Risk Assessment and Evaluation
Step 3: Managing Risks and Risk Management Strategies
Step 4: Supply Chain Risk Management Strategy Implementation
Step 5: Mitigating Supply Chain Risks
G.Tomas M. Hult
Chapter 20: Supply Chains as Interpretation Systems: Knowledge, Strategy, and Performance
Recent Research on Information Management Within Supply Chains
The Next Step: Fitting Supply Chain Knowledge and Strategy
Identification of Ideal Profiles
Part IV: Managing the Relations
Jagdish N. Sheth, Arun Sharma
Chapter 21 – Relationship Management
Shift in Organizational Strategy
Relationship With Suppliers
Examples of Benefiting from Supplier Relationships
Establishing and Maintaining Supplier Relationships
Organizational Changes to Establish Supplier Relationships
Emerging Issues in Relationship Management
Clifford F. Lynch, Theodore P. Stank, Shay Scott
Chapter 22 – Logistics Outsourcing
Logistics Outsourcing History
Why Outsource Logistics Activities?
The Challenges of Global Logistics Outsourcing
Masaaki Kotabe, Michael J. Mol
Chapter 23 – International Sourcing: Redressing the Balance
The International Sourcing Phenomenon
The Performance Rationale
Lloyd M. Rinehart
Chapter 24 – Negotiation Through the Supply Chain
Relationship Types Resulting from Supplier-Customer Negotiations
Following the Negotiation Process in a Global Supply Chain Context
Susan L. Golicic, Kate Vitasek
Chapter 25 – Interfunctional Coordination
What Is Interfunctional Coordination?
Axes of Effective Interfunctional Coordination
Mechanisms to Drive Coordination
Common Goals and Measures
Achieving Interfunctional Coordination
Interfunctional Coordination: A Collaborative Climate for Success
Terry L. Esper
Chapter 26 – Intercorporate Coordination
The Managerial Behaviors of Interorganizational Coordination
Environmental Characteristics for Effective Interorganizational Coordination
Daniel C. Bello, Meng Zhu
Chapter 27 – Global Supply Chain Control
Characteristics of the Controller’s Strategy
Magnitude and Scope of Control Requirements
Implementation Effectiveness from Institutional Arrangements
The Moderator Role of Institutional Environmental Differences
Part V: Making It Happen
Daniel J. Flint, Everth N. S. Larsson
Chapter 28 – Supply Chain Innovation
The Importance of Organizational Culture and Processes
Ramifications of Global Supply Chains
Omar Keith Helferich, Robert Lorin Cook
Chapter 29 – Global Supply Chain Security
Disaster Classification and Vulnerability Assessment
Disaster Management Process
Disaster Preparedness: Current Status
Recent and Emerging Developments
James H. Foggin, Paola Signori, Carol L. Monroe
Chapter 30 – Diagnosing the Supply Chain
Means-Ends Approaches and Cause-and-Effect Diagrams
Curing Problems and Eliminating the Pain Points
John E. Mello, J. Paul Dittmann
Chapter 31 – Change Management
What Is Change Management?
Developing the Change Management Strategy
The Change Management Plan
People and Organizational Issues
Organizational Readiness for Change: The Change Management Survey
Change Management Organizational Roles
The Initial Response to an Announced Change
Resistance to Different Types of Change
Change Management Myths and Realities
Summary of Key Success Factors: The Change Equation
Change Management in a Global Environment
Name Index
Subject Index
About the Editors
About the Contributors