Managing Internationally
Succeeding in a Culturally Diverse World

First Edition

Kamal Fatehi - Kennesaw State University, USA

Other Titles in:
Business & Academic Skills | International Business & Management (General)

September 2007 | 728 pages | SAGE Publications, Inc

Ideal for a course on international management for undergraduate business administration and MBA programs, this textbook deals with the management of international business operations in the global market and discusses the basic managerial functions in an international enterprise. The textbook explores the theoretical and practical aspects of managing international business operations, and deals with multi-cultural, multinational and global issues of managing the business expansion beyond the domestic market.

Part I: Introduction

1. Introduction: the Management of International Business

The Changing Profile of the Global Business Environment

The Imperatives of Globalization of Business

Types of International Business Operations

International Business and International Management

Major Elements of Managing International Business

2. Socio-Ethical Issues and International Management

Social Responsibility and MNCs

Problem Areas

Concerns of Developing Countries

Globalization Backlash

Supranational Organizations

What's Next?

Case 1: Construction Dilemma

Case 2: Vodka Blues

Case 3: Yahoo vs. Survivors of the Holocaust

Case 4: Union Carbide, Bhopal

Case 5: Footwear International

Part II: Culture and Behavior

3. International Management and the Cultural Context

Introduction

Cultural Framework

Cultural Aspects of Management

Corporate Culture

4. International Communication and Negotiation

International Communication

Macro and Micro International Communication

Classic Communication Model

International Verbal Communication

Cultural Differences in Nonverbal Communication

Communication Competence

Dos and Don'ts of Communication with Foreigners

International Negotiation

The American Negotiation Style

5. Managerial Leadership and Motivation in an International Context

The Shortcomings of Leadership Theories

Managerial Leadership in Europe

Managerial Leadership in Japan versus the U.S.

Leadership Summary

Motivation and Culture

Cultural Influence on Motivation

Applicability of Major Motivation Theories

Motivation and Japanese Employees

Global Trends and Motivation

Case 6: Kiwi Samuri: Secure Fit

Case 7: Frank Davis Comes to Madagascar

Case 8: Culture Clash: Don't Buyouts Always Make Sense

Case 9: Bill Keane

Case 10: Alternative Dispute Resolution

Case 11: Leasing Cargo Space in Granada

Part III: Strategy and Operations

6. International Environment and Strategy

Cultural Aspects of Strategy

International Environmental Forces

Generic MNC Strategies

Industry Characteristics and Strategy

7. Legal Issues and International Management

Cultural Heritage and Business Law

National Sovereignty

International Implications of Legal Issues

MNC Operational Disputes

8. Organization of Multinational Operations

Definiion and Functions of Organizing

The Organization of Multinationals

Factors Influencing MNC Structure

Development of International Corporate Structure

9. Control of International Operations

Purpose and Functions of the Control Process

Control Mechanisms

Control Approaches

Cultural Aspects of MNC Control

Evolution of MNC Coordination and Control

Additional Control Problems of MNCs

Ownership and Host Government Involvement

10. International Information Systems Management

Computer Based Information Systems

Information Architecture

Ramifications of Internationalization for the Information Systems Function

Building a Global Information System

Case 12: Daimler-Chrysler Merger

Case 13: Vinhdat Company

Case 14: Langle International Growers, Inc.: Managing a Small Business

Case 15: Global Multi-Products Chile

Case 16: Enron in India

Case 17: Ceramic Brick Factory

Part IV: Human Resources

11. International Human Resource Management

The Transition from Domestic to International Position

Recruitment and Selection

Product Life Cycle and International Human Resource Management

International Management and Intercultural Training and Preparation

Repatriation Problems

Compensation

12. International Labor Relations

Locus of Control in International Workplace Practices

Host Government Involvement

International Labor Organizations

Diversity in International Labor Relations

Case 18: Barbara and William Harold: A Case Study of Americans Living Abroad in Belfast, North Ireland

Case 19: American Manager in Australia

Case 20: Human Resource Management Practices: A Small Business in a Transition Economy

In today's culturally diverse environment this book provides a comprehensive approach to recognising and understanding how culture has a significant impact on organisations. Managers would find this book a useful tool in conceptualising how countries approach their work.

Mrs Anita McGowan

Humanities , Croydon College

July 12, 2012

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