Cases in Operations Management
Building Customer Value Through World-Class Operations
- Robert D. Klassen - University of Western Ontario, Canada
- Larry J. Menor - University of Western Ontario, Canada
The Ivey Casebook Series
Operations Management (General)
Cases in Operations Management is unique in its strong grounding in real-world decisions. The cases are structured into six modules each offering an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, Netherlands, Trinidad, Vietnam, and others, in addition to the U.S. and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.
I will uses the case studies for the course and have given the details to our library to order. The cases are very good.
Thanks,
Qeis Kamran
First of all I'd like to say this book is an excellent book in the field, as cases books for academic education are very rare. But the only reason why I did not adopt is because that this book needs updating. The latest version was published in 2006 and a lot has happended in the field since then.
Very good book giving detailled information about all aspects of OM. Bit too heavy for my student groups but no fault of the author.
Good range of case studies presented although the two column page layout seems very old fashioned in its style.
Sample Materials & Chapters
Chapter 1. Developing World-Class Operations
Chapter 3. Planning and Control
