Journal of Patient Experience
Journal of Patient Experience is an open access, peer-reviewed journal which focuses on presenting advances and applications that impact the patient experience. Please see the Aims and Scope for further information.
- Indexed in PubMed Central (PMC), Scopus, Clarivate Analytics: Emerging Sources Citation Index (ESCI), ProQuest
- Impact Factor (see Metrics tab)
- Publication is subject to payment of an Article Processing Charge (APC)
- Submit here
This journal is a member of the Committee on Publication Ethics (COPE).
Submission Information
Submit your manuscript at https://mc.manuscriptcentral.com/jpejournal.
Please see the Submission Guidelines page for more information on how to submit your article to the journal.
Open access article processing charge (APC) information
Publication in the journal is subject to payment of an article processing charge (APC). The APC enables the Journal to sustain the publication process and to continue forwarding the mission of enhancing patient experience. The APC enables JPX to continue offering free open access to all readers, rather than following a traditional subscription fee model that prohibits readership.
Research Articles: The APC is currently $1380 USD.
Patient Perspectives: There is no APC.
Industry Insights: The APC is currently $900
Research Briefs: The APC is currently $900.
Reviewers
The Journal of Patient Experience seeks dedicated volunteers to join our team of reviewers. As part of our double-blind peer review process, reviewers critically assess submitted manuscripts, providing constructive feedback to authors while ensuring the publication meets the highest standards of quality and rigor.
Reviewers are responsible for evaluating the relevance, originality, and clarity of articles, suggesting improvements, and recommending whether manuscripts should be accepted, revised, or rejected. This role is voluntary and provides an opportunity to contribute to advancing the field of patient experience. Click here to sign-up as a reviewer
Why Publish Open Access with JPX
- Visibility and Impact: Anyone anywhere in the world can read, use, and cite your research
- Rigorous Standards: Double-blind peer review policy
- Flexibility: No page charges and authors can publish full data sets, figures, tables, etc.
- Copyright: Authors retain copyright under a Creative Commons License
Useful Links
Transforming Health and Care Experiences with Research and Actionable-Insights
The Journal of Patient Experience is an open-access, peer-reviewed publication dedicated to transforming health and care experiences by publishing research and actionable-insights to guide practical improvements.
Who do we serve?
We are dedicated to advancing the understanding and enhancement of experiences within systems of health and care. We serve as a platform for a diverse range of voices, including (but not limited to) patients, caregivers, consumers, clinicians, and health and care professionals serving health and care. We are invested in promoting dynamic and inclusive contributions to the ongoing dialogue around patient experience.
Why read and publish with us?
- Free access: all articles published online with free open access
- Article types: Research Articles and Briefs, Patient Perspectives, and Industry Insights
- Indexing: PubMed Central (PMC), Clarivate Analytics: Emerging Sources Citation Index (ESCI), ProQuest, Scopus
- Impact factor: Designated by Clarivate Analytics
- Peer review: Double-blind academic process to ensure quality
How do we define “patient experience”?
We recognize that health and care experiences are intricate and multifaceted, involving numerous significant factors and dynamics. Definitions vary across the field. As an initial guide, we reference The Agency for Healthcare Research and Quality (AHRQ).
AHRQ defines patient experience as encompassing the range of interactions patients have with the healthcare system, including interactions with health plans, doctors, nurses, and staff in various healthcare facilities. AHRQ emphasizes that patient experience is distinct from patient satisfaction and focuses more on whether specific elements of care are provided, such as clear communication by healthcare providers, prompt scheduling, and care coordination. (Retrieved from AHRQ, September 9, 2024)
What do we publish?
All submissions must align with our mission to transform health and care experiences. Our journal publishes four (4) types of articles:
- Research Article submissions are typically characterized by a systematic investigation into specific aspects of patient experience, aiming to contribute new knowledge or validate existing theories.
- Patient Perspectives amplify the voices of those who experience the health and care system firsthand, contributing to a deeper understanding of patient needs, challenges, and outcomes.
- Industry Insights are authored by professionals, clinicians, researchers, and other experts working within the health and care industry.
- Research Briefs present original research that may not be suitable for a full-length “Research Article” type.
Please note: We do not publish articles focused primarily on clinical outcomes. All submissions must align with the mission to transform health and care experiences.
Submitting authors: Please review full details for our submission guidelines.
| Rachel Biblow | Journal of Patient Experience, Philadelphia, PA, USA |
| David N. Bernstein, MD, PhD, MBA, MEI | Harvard Orthopaedic Surgery / Mass General Brigham, USA |
| Katherine Harville | Journal of Patient Experience |
| Adrienne Boissy, MD, MA | Cleveland Clinic, USA |
| Corey Adams | Australian Institute of Health Innovation (AIHI) |
| Vincenzo Andretta | University of Salerno, Italy |
| Geri Lynn Baumblatt, MA | Articulations Consulting, Difference Collaborative & the Difference Collaborative Alliance, USA |
| Stephanie Bayer, J.D. | Cleveland Clinic, USA |
| David N. Bernstein, MD, PhD, MBA, MEI | Harvard Orthopaedic Surgery / Mass General Brigham, USA |
| Jennifer Carron | BJC Healthcare, Washington University School of Medicine, Beryl Institute |
| Christy Dempsey, DNP, MBA, RN, CNOR, CENP, FAAN | Press Ganey Associates, LLC, Missouri State University School of Nursing, USA |
| Christy Dempsey | Christina Dempsey Enterprises (CEO) |
| Naveen Dhawan, MBA | University of California, San Francisco, USA |
| Murat Emirzeglu, PT, MSc | Karadeniz Technical University, Turkey |
| Sheba George, PhD | Dept. of Preventive and Social Medicine, Charles R. Drew University of Medicine and Science, USA |
| Filippo Giliberti, MSc | Villabella Residenza Multiservizi, Italy |
| Krista Hirschmann, PhD | Academy of Communication in Healthcare, USA |
| Sue Kong, MSc, MBA | National Health Service (NHS), United Kingdom |
| Kathy Leonhardt, MD, MPH, CPHQ, CPPS | Joint Commission International, USA |
| Kathy Leonhardt | Joint Commission, USA |
| Sylvie Leotin | Equify Health, USA |
| Barbara Lewis, MBA | Joan’s Family Bill of Rights, DocCom, Academy for Professionalism in Health Care, USA |
| Deirdre Mylod, PhD | Press Ganey Associates, LLC, USA |
| Patrick Oben | Curana Health |
| Taylor Sewell, MD, MBA | Columbia University / New York-Presbyterian Hospital, USA |
| Maria Stubbe | University of Otago, NZ |
| Alpa Vyas | Stanford Health Care |
| Julia Ward, PhD, MSN, RN | Jefferson College of Nursing Thomas Jefferson University, USA |
| Anthony Warmuth, FACHE, CPHQ, CPPS | Cleveland Clinic, USA |
| Lisa Allen, PhD | Johns Hopkins Medicine, USA |
| Shirin Amouei | Journal of Patient Experience |
| Alice Andrews, PhD | Geisel School of Medicine at Dartmouth and Dell Medical School, University of Texas at Austin, USA |
| Ryan Baca | Presbyterian Healthcare Services |
| I. Cori Baill, MD | University of Central Florida College of Medicine, USA |
| Mirna Becevic, PhD, FAMIA | University of Missouri, USA |
| Antoinette Bewley, Ed Doc, RN, RSCN | Edge Hill University, UK |
| Giovanni Biglino, Beng, PhD | Bristol Medical School, United Kingdom |
| Sofica Bistriceanu, MD, PhD | EPCCS, Wonca, Romania |
| Sofica Bistriceanu | APHC |
| Peter M. Black | PMB Consulting |
| Luigi Bonavina, MD, PhD | University of Milan Medical School, Italy |
| John Bridges | The Ohio State University College of Medicine, USA |
| Jennifer Bright | International Consortium for Health Outcomes Measurement (ICHOM) |
| Vesna Cado | International University of Monaco |
| Rosemary Caron, PhD, MPH | University of New Hampshire, USA |
| Valentina Cerrone | San Giovanni di Dio e Ruggi D’Aragona University-Hospital |
| Ryan Chesterman, MPA | North American Partners in Anesthesia, USA |
| Chung-Yi Chiu | University of Illinois Urbana-Champaign, USA |
| Chungyi (Chung-Yi) Chiu, PhD, CRC, LPC | University of Illinois-Urbana Champaign, USA |
| Julie Classen | Mytonomy |
| Marnie Curbow | Rhinomed Ltd |
| Frank Cutitta | University of New England |
| Matt Cybulsky | Ionia Healthcare Consulting |
| Ganisher Davlyatov, PhD, MD | University of Oklahoma Health Sciences Center, USA |
| Theresa Dawson, EdD, MS, CCC-SLP, CBIST | BrailLink Consulting and Training, USA |
| Sunil Dixit, MBA, ABD | Mount Saint Mary's University, Los Angeles, California, USA |
| Adiele Dube, MSc | University of Zululand, South Africa |
| Sharon Craig Economides | Kaiser Permanente, USA |
| Arzu Erden | Karadeniz Technical University, Faculty of Health Science, Turkey |
| Jason Ferrera | Vital.io |
| Maryjan Fiala | Kansas State University (Doctoral Student, Adult Learning and Leadership); University of Nebraska Medical Center (Research Assistant/Instructional Designer); Southeast Community College (Business Instructor) Matt Cybulsky Ionia Healthcare Consulting Nicol |
| Beatriz Arancibia Floody | UC CHRISTUS, USA |
| Tina Foster, MD, MPH, MS | Dartmouth-Hitchcock Medical Center, USA |
| Andrew S. Gallan, PhD | Assistant Professor, Department of Marketing, College of Business, Florida Atlantic University, USA |
| Pankaj Garg, FRACP, PhD | South Western Sydney Local Health District, NSW, Australia |
| Olalere Omoyosola Gbolahan | University of Ibadan/University College Hospital, Ibadan, Nigeria |
| Arash Ghaffari-Rafi, MD MSc | University of California, Davis School of Medicine, USA |
| Heather C. Guidone, BCPA | Center for Endometriosis Care, USA |
| Senem Guney, PhD | Press Ganey Assoc. - Thought Leadership, USA |
| Belen Herrero, PhD | McGill University Health Centre, Canada |
| Kathleen Heskett | Practicing Excellence |
| Gretchen Holmes, PhD | Memorial Hospital at Gulfport, USA |
| Nur Atikah Mohamed Hussin, PhD, MSW | Universiti Sains Malaysia, Malaysia |
| Leo C. Katz, MD, FACP, AGAF, FACG | Jefferson Health, USA |
| Winston Kennedy, PT, DPT, MPH | Oregon State University, University of Massachusetts Medical School, USA |
| Nazeer Khan, MSc, MS, PhD | Shifa Tameer-e-Millat University, Islamabad, Pakistan |
| Kathleen Kieran, MD, MS, MME | Seattle Children’s Hospital, USA |
| Ramesh KSV, MDS | Vishnu Dental College, India |
| Mohan Kumar P, MDS | Vishnu Dental College, India |
| Sigrid Ladores, PhD, RN, PNP, CNE, FAAN | University of Alabama at Birmingham School of Nursing, USA |
| Sigrid Ladores | University of Alabama at Birmingham School of Nursing, USA |
| Sylvie Leotin | Equify Health, USA |
| Laurie Lovett Novak, PhD, MHSA | Vanderbilt University Medical Center, USA |
| Courtney Lynn, PhD | University of Colorado, USA |
| Alhad Mahajani | |
| Iris Manor Binyamini, PhD | Faculty of Medicine, Technion, Israel |
| Ankit Mehta, MD, FHM, FACP | HealthPartners, University of Minnesota (Department of Internal Medicine), USA |
| Melanie Meyer, PhD | University of Massachusetts, Lowell, USA |
| Jeffrey Millstein, MD, FACP | Penn Medicine, USA |
| Sarwar Hussain Mohammad | KFMMC, Dhahran, KSA |
| David Mohr, PhD | VA Boston Healthcare System, USA |
| Betty Mortensen, DSc, MS, BSN, FACHE, CENP, CXPX | Northwest Community Healthcare, USA |
| Hazelin Hei Laam Ngan | New York-Presbyterian Hospital |
| Surachat Ngorsuraches | Auburn University Harrison College of Pharmacy |
| Surachat Ngorsuraches, PhD | Harrison School of Pharmacy, Auburn University, USA |
| Roland Nnaemeka Okoro, B. Pharm, PharmD, MClinPharm, PhD candidate | University of Maiduguri, Nigeria |
| Patrick Oben, MD | MercyOne Des Moines, Iowa, USA |
| Daprim Samuel Ogaji, PhD | African Centre of Excellence in Public Health and Toxicological Research, University of Port Harcourt, Nigeria |
| Gülhan Küçük Öztürk, PhD | Nevsehir Haci Bektas Veli University, Turkey |
| Jerry Painter, MS, RD, LDN, CPXP | Community Health Systems, USA |
| Silvia Palazzi | Telos Management Consulting srl |
| Kirtan P. Patel, MD Candidate, MBA | Renown Health, Reno, Nevada, USA |
| Velma L. Payne, PhD, MS, MBA | Idaho State University, USA |
| Lindsey M. Philpot, PhD, MPH | Mayo Clinic Department of Medicine, USA |
| Patrick Pianezza, MHA, CPXP | Prime Healthcare, USA |
| Matthew Pickens, MBA | Faro Health Advisors, USA |
| Jen Porter, BA, MBA | Privia Health, USA |
| Noela Marie Prasad | Victoria University / Independent Consultant |
| Denise Quigley, PhD | RAND Corporation, USA |
| Jill M. Rabin, MD | Northwell Health, USA |
| Muneera A. Rasheed | University of Bergen, Norway |
| Robin N. Richardson | Polaris Global Health Solutions |
| Patrick Ristau | University of Lübeck, Institute for Social Medicine and Epidemiology, Nursing Research Unit |
| Adeline Rosenberg | Centre for Pharmaceutical Medicine Research, King’s College London; Oxford PharmaGenesis |
| Armaun Rouhi | University of Pennsylvania, USA |
| Maruf Hasan Rumi | University of Dhaka, Bangladesh |
| B. Sunil S. De Silva, PhD, MN, RN | The Open University of Sri Lanka, Sri Lanka |
| Kristy Schmidt | Children’s Health & Boise State University |
| Dana Sherwin | The Thinking Patient, LLC |
| Prabhjyot Kaur Singh | Trinity Health |
| Ashley Singleton, MPH | Emory University, USA |
| Phano Som, D.O., S.S.P. | Philadelphia College of Osteopathic Medicine – Georgia |
| Jonathan D. Sonis, MD, MHCM | Massachusetts General Hospital Department of Emergency Medicine, Harvard Medical School, USA |
| Rocco Spagnuolo | Department of Experimental Medicine, Magna Graecia University, Catanzaro, Italy |
| Nicola Spezia | Interdisciplinary Research Center "Health Science", Sant'Anna School of Advanced Studies, Pisa (Italy) |
| George Turner, PhD | Independent Scholar, UK |
| Özgün Ünal, PhD | Sakarya University, Business School, Health Management Department, Turkey |
| Julie E. Volkman, PhD | Bryant University, USA |
| Jonathan Walker | Patient Experience Life Support |
| Joseph S. Weiner, MD, PhD | Zucker School of Medicine at Hofstra/Northwell, USA |
| Jason Wilson, MD, MA | University of South Florida, Tampa General Hospital, USA |
| Judith Wolfe | Cleveland Clinic, USA |
| Stanley Richard Yeargin Jr. | Your Health |
Manuscript submission guidelines can be accessed on Sage Journals.