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Face to Face
Communication and Conflict Resolution in the Schools
- Philip S. Morse - State University of New York, Fredonia, USA, Director, Brookhaven National Laboratory
- Allen E. Ivey - University of Massachusetts, USA
June 1996 | 112 pages | Corwin
Among the greatest challenges faced by teachers and administrators are how to communicate effectively with students and how to resolve conflicts between them.
Face to Face discusses the communication skills and conflict resolution principles necessary for the smooth functioning of schools and the effective teaching of students. The authors present a number of methods for improving teacher-student communication including: the use of reflective listening; open-ended questions; mediation programmes; problem-solving models; and interactive exchange. The book establishes a correlation between good communication skills and positive student outcomes, and offers practical tips that will help improve communication in the school.
H Jerome Freiberg
Foreword
The Listening Teacher and Administrator
The Basics of Communication
Questioning Skills and Effective Teaching
Reflecting and the Basic Listening Sequence
Focusing
Seven Influencing Skills
Organizing Communication and Problem-Solving Skills for `Win/Win' Solutions
Alternatives to Violence
Integrating Communication Skills and Conflict Resolution Principles