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The Quality Movement and Organization Theory
- Robert E. Cole - History, University of California, Berkeley
- W. Richard Scott - Stanford University, USA
February 2000 | 456 pages | SAGE Publications, Inc
The Quality Movement and Organization Theory is the first comprehensive study of quality management to be linked with the principles of organizational behaviour and analysis.
The contributors are at the forefront of assessing new quality approaches, how they work, and the conditions under which they are effective. The book bridges the world of theory and practice, making academics aware of recent developments to improve organizational performance and exploring ways in which these efforts both contribute to and challenge current theories.
W Richard Scott and Robert E Cole
Introduction
PART ONE: QUESTIONS AND CONCERNS FROM ORGANIZATION THEORY: THREE FOUNDATIONAL PAPERS
James W Dean Jr and David E Bowen
Management Theory and Total Quality
J Richard Hackman and Ruth Wageman
Total Quality Management
Sidney G Winter
Organizing for Continuous Improvement
PART TWO: THE QUALITY MOVEMENT IN AMERICA
Robert E Cole
Market Pressures and Institutional Forces
George S Easton and Sherry L Jarrell
Patterns in the Deployment of Total Quality Management
Linda Kaboolian
Quality Comes to the Public Sector
Karl E Weick
Quality Improvement
PART THREE: STAGES AND PROCESSES IN QUALITY IMPROVEMENT
John Paul MacDuffle
The Road to "Root Cause"
Nelson P Repenning and John D Sterman
Getting Quality the Old-Fashioned Way
George S Easton and Sherry L Jarrell
The Effects of Total Quality Management on Corporate Performance
Kim S Cameron and Carole K Barnett
Organization Quality as a Cultural Variable
Tomoko Hamada
Quality as a Cultural Concept
PART FOUR: CONDITIONS AND CONTINGENCIES AFFECTING QUALITY DEVELOPMENT
Kathleen M Sutcliffe, Sim B Sitkin and Larry D Browning
Tailoring Process Management to Situational Requirements
Andrew B Hargadon and Kathleen M Eisenhart
Speed and Quality in New Product Development
Casey Ichniowski and Kathryn Shaw
Quality Improvement Practices and Innovative HRM Practices
David I Levine and Kathryn Shaw
The Incentives of Quality and the Quality of Incentives
Thomas A Kochan and Saul Rubinstein
Human Resource Policies and Quality
". . .the book stands as a strong beginning towards establishing a comprehensive organizational theory of quality management."
University of Lousiana at Lafayette