From Conflict to Conciliation
How to Defuse Difficult Situations
- William W. Purkey - North Carolina Center for Invitational Education, Greensboro, NC
- John J. Schmidt - East Carolina University, USA
- John M. Novak - Brock University, Canada
Based on research and easy to remember, this approach helps readers handle challenging situations using the least amount of time and energy. Illustrated with many examples and scenarios, the six steps are:
- Concern: identifying actionable concerns
- Confer: expressing concerns in nonthreatening ways
- Consult: reviewing and clarifying the situation collaboratively
- Confront: considering consequences and giving clear warnings
- Combat: taking sustained, logical action
- Conciliation: mending the wounds and restoring relationships
Focused on preserving relationships while resolving disagreements, From Conflict to Conciliation can be used in any situation or setting, from the classroom to the community.
"This book contains a wealth of strategies to use on a daily basis for interacting effectively with others. Educators will enjoy teaching these valuable life skills to their students and seeing the positive results."
“Every teacher should study the Six-C Process. The authors provide a positive, constructive, and hands-on approach to dealing with challenging situations. What a great process for educators to use!”
"A truly brilliant guide to help the reader assess the inevitable conflicts of daily life! Through a step-by-step process, the authors share pointed questions that can prevent conflicts of life and work from becoming overwhelming. Readers will find this useful for building personal relationships as well as professional ones."
“The 6-C process adds a unique dimension to conflict resolution. My experience with the 6 Cs integrated in the Grow With Guidance System produced powerful and empowering results. Thank you for this dynamic book!”
"The authors recommend useful strategies for improving the human condition using the least amount of energy and time. This is a good read for employees and managers who work with the diverse individuals in today's fast-paced and competitive workplace."
Sample Materials & Chapters
Chapter 1: Conflict and the Six-C Process
Praise for FromConflict to Conciliation