Journal of Creating Value
Business & Management (General)
The peer-reviewed journal welcomes submissions that cover either or both the science and the art of Customer Value Creation. The science encompasses issues of logic, and associated rational factors, data and cases. The art covers emotional and social factors, including the psychological and human factors necessary to harness and align the passion of everyone in an enterprise.
The Journal of Creating Value exists to provide a focus for information and debate about this new dynamic, which includes the imperative to shift from ‘Command and Control’ to ‘Connect and Inspire’ customer-led management practices.
This journal is a member of the Committee on Publication Ethics (COPE).
Submit your manuscript today at https://peerreview.sagepub.com/jcv
The Journal of Creating Value is a refereed, professional journal focused on creating value synergistically for a broad set of societal stakeholders, including: customers, employees, suppliers, communities, governments, media, civil society organizations, etc. using, for example multi-capital and other perspectives. The audience for the journal includes academia, researchers, professionals, community and government agencies, business and industry.
The peer-reviewed journal welcomes submissions that cover either or both the science and the art of Creating Value and Creating Customer Value. The science encompasses issues of logic, and associated rational factors, data and cases. The art covers emotional and social factors, including the psychological and human factors necessary to harness and align the passion of everyone in an enterprise.
The Journal of Creating Value exists to provide a focus for information and debate about this new dynamic, which includes the imperative to shift from ‘Command and Control’ to ‘Connect and Inspire’ Creating Value-led management practices.
This journal is a member of the Committee on Publication Ethics (COPE).
| Gautam Mahajan | Customer Value Foundation, India |
| Holger J Schmidt | Koblenz University of Applied Sciences, Germany |
| Fatiha Boukouyen | IUT Nantes - Nantes Université, France |
| Moshe Davidow | Carmel Academic Center, Israel |
| Youji Kohda | Graduate School of Knowledge Science, Japan Advanced Institute of Science and Technology, Japan |
| Michael Lowenstein | Customer Think, USA |
| Martijn Rademakers | Sollcorp, The Netherlands |
| Edyta Rudawska | University of Szczecin, Poland |
| Orlando Troisi | University of Salerno, Italy |
| Can Uslay | Rutgers University, USA |
| Sussie Celna Morrish | UC Business School, University of Canterbury, New Zealand |
| Scott M Broetzmann | Customer Care Measurement & Consulting LLC, USA |
| Cihan Cobanoglu | University of South Florida, USA |
| Lucio Lescano Duncan | CAME, Peru |
| Christian Grönroos | Hanken School of Economics, Helsinki, Finland |
| Joseph Haldane | IAFOR, Japan |
| Denis Harrington | Waterford Institute of Technology, Waterford, Ireland |
| Kasuhiko Kokubu | University of Kobe, Japan |
| V Kumar | St. John's University, New York, USA |
| Werner Kunz | University of Massachusetts, Boston, USA |
| Luis Filippe Lages | Nova SBE, Portugal |
| Michael Lowenstein | Customer Think, USA |
| Diane M Magers | CXPA, USA |
| Cristina Mele | University of Naples “Federico II”, Italy |
| Luiz Moutinho | University of Suffolk , England |
| Jayant Shah | Academy of Indian Marketing, India |
| James C. Spohrer | IBM, USA |
| Philip Sugai | Doshisha University, Japan |
| Bob Thompson | CustomerThink Corporation, USA |
| Wolfgang Ulaga | INSEAD, France |
| Stephen L. Vargo | University of Oklahoma, USA |
| Holger J Schmidt | Koblenz University of Applied Sciences, Germany |
| Nestor Farias Bouvier | Sapin S A Business Consultants – M&A, Argentina |
| Tanya Dubash | Godrej Industries, India |
| Russ Klein | American Marketing Association, USA |
| Philip Kotler | Northwestern University, USA |
| Utpal Mangla | IBM, USA |
| R Mukundan | Tata Chemicals, India |
| Roland T. Rust | Center for Excellence in Service, Robert H. Smith School of Business, University of Maryland, USA |
| Jagdish N. Sheth | Emory University, USA |
| Hermann Simon | Simon-Kucher, Germany |
| Hans Udo Wenzel | AromataGroup srl, Italy |
| Jochen Wirtz | National University of Singapore, Singapore |
Manuscript Submission Guidelines for Journal of Creating Value
Journal of Creating Value is hosted on SAGE Peer Review, a web based online submission and peer review system. Please read the Manuscript Submission guidelines below, and then visit https://peerreview.sagepub.com/jcv to login and submit your article online.
The corresponding author will receive a link for the copyright form once a contribution is accepted for publication. The submission will be considered as final once the author submits the copyright form.
1. All editorial correspondence should be addressed to journal administrator at https://peerreview.sagepub.com/jcv
2. Contributors must provide their complete affiliation details and contact details on the first page of their articles.
3. All articles should be submitted in MS Word format and typed on one side of the paper (Font: Times New Roman, Font size: 12; preferably A4 size paper) and double-spaced throughout (not only the text but also displayed quotations, notes, references and any other matter).
4. Articles should have a minimum of 3,000 words and should not exceed 5,000 words. All articles must be accompanied by an abstract of 150–200 words and 4–6 keywords. Notes should be numbered serially and presented at the end of the article. Notes must contain more than a mere reference.
5. Use British spellings in all cases rather (hence, ‘programme’ not ‘program’, ‘labour’ not ‘labor’, and ‘centre’ and not ‘center’). Use ‘z’spellings instead of ‘s’ spellings. This means that words ending with ‘-ise’, ‘isation’, etc., will be spelt with ‘z’ (e.g., ‘recognize’,‘organize’, ‘civilize’).
6. Use single quotes throughout. Double quotes only to be used within single quotes. Spellings of words in quotations should not be changed. Quotations of 45 words or more should be separated from the text and indented with one space with a line space above and below.
7. Use ‘twentieth century’, ‘1980s’. Spell out numbers from one to nine, 10 and above to remain in figures. However, for exact measurements, use only figures (3 km, 9 per cent, not %). Use thousands and millions, not lakhs and crores.
8. Use of italics and diacriticals should be minimized, but used consistently. Tables and figures are to be inserted at appropriate places and titled and numbered (see Table 1), not by placement (see Table below). Source for figures and tables should be mentioned irrespective of whether or not they require permissions. Mathematical models, if any, are to be presented in the Appendix.
9. All photographs and scanned images should have a resolution of minimum 300 dpi/1500 pixels and their format should be TIFF or JPEG. Due permissions should be taken for copyright protected photographs/images. Even for photographs/images available in the public domain, it should be clearly ascertained whether or not their reproduction requires permission for purposes of publishing (which is a profit-making endeavour).
10. A consolidated listing of all books, articles, essays, theses and documents referred to (including any referred to in the tables, graphs and maps) should be provided at the end of the article.
11. Arrangement of references: Reference list entries should be alphabetized by the last name of the first author of each work. In each reference, authors’ names are inverted (last name first) for all authors (first, second or subsequent ones); give the last name and initials for all authors of a particular work unless the work has more than six authors. If the work has more than six authors, list the first six authors and then use et al. after the sixth author’s name.
a. Chronological listing: If more than one work by the same author(s) is cited, they should be listed in order by the year of publication, starting with the earliest.
b. Sentence case: In references, sentence case (only the first word and any proper noun are capitalized – e.g., ‘The software industry in India’) is to be followed for the titles of papers, books, articles, etc.
c. Title case: In references, Journal titles are put in title case (first letter of all words except articles and conjunctions are capitalized – e.g.,Journal of Business Ethics).
d. Italicize: Book and Journal titles are to be italicized.
12. Citations and References should adhere to the guidelines below (based on the Publication Manual of the American Psychological Association, 6th edition). Some examples are given below:
(a)In text citations: One work by one author: (Kessler, 2003, p. 50) or ‘Kessler (2003) found that among the epidemiological samples’
One work by two authors: (Joreskog & Sorborn, 2007, pp. 50–66) or Joreskog and Sorborn (2007) found that…
One work by three or more authors: (Basu, Banerji & Chatterjee, 2007) or Basu et al. (2007) [First instance]; (Basu et al., 2007) from second instance onwards.
Groups or organizations or universities: University of Pittsburgh, 2007) or University of Pittsburgh (2007).
Authors with same surname: Include the initials in all the text citations even if the year of publication differs, e.g., (I. Light, 2006; M.A. Light, 2008).
Works with no identified author or anonymous author: Cite the first few words of the reference entry (title) and then the year, e.g., (‘Study finds’, 2007); (Anonymous, 1998).
If abbreviations are provided, then the style to be followed is: (National Institute of Mental Health [NIMH], 2003) in the first citation and (NIMH, 2003) in subsequent citations.
• Two or more works by same author: (Gogel, 1990, 2006, in press)
• Two or more works with different authors: (Gogel, 1996; Miller, 1999)
• Secondary sources: Allport's diary (as cited in Nicholson, 2003).
(b) Books: Patnaik, Utsa (2007). The republic of hunger. New Delhi: Three Essays Collective.
(c) Edited Books: Amanor, Kojo S., & Moyo, S. (Eds) (2008). Land and sustainable development in Africa. London and New York: Zed Books.
(d) Translated books: Amin, S. (1976). Unequal development (trans. B. Pearce). London and New York: Monthly Review Press.
(e) Book chapters: Chachra, S. (2011). The national question in India. In S. Moyo and P. Yeros (Eds), Reclaiming the nation. (pp. 67–78). London and New York: Pluto Press.
(f) Journal articles: Foster, J. B. (2010). The financialization of accumulation, Monthly Review, 62(5), 1-17. doi: 10.1037/0278-6133.24.2.225 [DOI number optional]
(g) Newsletter article, no author: Six sites meet for comprehensive anti-gang intiative conference. (2006, November/December). OOJDP News @ a Glance. Retrieved from http://www.ncrjs.gov/html
(h) Newspaper article: Schwartz, J. (1993, September 30). Obesity affects economic, social status. The Washington Post, pp. A1, A4.
(i) In-press article: Briscoe, R. (in press). Egocentric spatial representation in action and perception. Philosophy and Phenomenological Research. Retrieved from http://cogprints.org/5780/1/ECSRAP.F07.pdf
(j) Non-English reference book, title translated into English: Real Academia Espanola. (2001). Diccionario de la lengua espanolaDictionary of the Spanish Language] (22nd ed.). Madrid, Spain: Author.
(h) Special issue or section in a journal: Haney, C., & Wiener, R.L. (Eds). (2004). Capital punishment in the United States [Special Issue].Psychology, Public Policy, and Law, 10(4), 45–50.
13. Book reviews must contain name of author/editor and book reviewed, place of publication and publisher, year of publication, number of pages and price.