Managing Risk in Communication Encounters
Strategies for the Workplace
- Vincent R. Waldron - Arizona State University, USA
- Jeffrey W. Kassing - Arizona State University, USA
In doing so the text helps students understand types of work situations that are both ethically challenging and personally risky while presenting a theoretical model to help them: integrate existing research, analyze situations, and generate new questions.
This text covers many topics that are important for employees at entry-level, supervisor, and management positions. It is well written; while accessible to undergraduates, it has sufficient depth for graduate courses. The case studies at the end of the chapters have thought-provoking and thorough questions - perfect for assignments that require critical thinking and the application of the authors' model. Each chapter's application of the RNF model will enable my students to develop the skills and understanding necessary to successfully employ it in their future work (and personal) settings. Great book - the right blend of theory and practical application.
