Preface
Acknowledgments
Introduction
CASES IN ORGANIZATION DEVELOPMENT & CHANGE
1. What Is Organization Development?
Every Coin Has Two Sides
Donald L. Anderson
Excerpts From Meetings With Jared’s Team
Sticker Shock in an Organization That Will Not Stick Together
Barbara A. Ritter
2. History of Organization Development
A Leadership Transition in Corporate Finance
Donald L. Anderson
Gathering Additional Data
Greencycle Publishing
Donald L. Anderson and Jennifer A. Thompson
Scene 1: Acquisitions Staff Meeting
Scene 2: Production Staff Meeting
Scene 3: Managing Editor’s Office
Scene 4: Managing Editor’s Office
Scene 5: Arthur’s Staff Meeting
3. Core Values and Ethics of Organization Development
The Ethically Dubious Line of Covertly Gathering Data at RoboWorks and Other Challenges
Craig L. Engstrom
The Pitch for Covert Data Collection
Phase One: The Sociograph
Phase Two: Data Collection and Analys
Phase Three: Reporting Findings to Executives
When a Contract Is Not Enough
Margaret DiCocco and Matthew J. Borneman
Consulting Organization Overview
The Consultant/Client Interactions
4. Foundations of Organizational Change
Williams & Norton Insurance: Sustaining Customer Engagement
Linda Ronnie
About Williams & Norton Insurance
Leadership at Williams & Norton
The Williams & Norton Value Proposition
The National Launch of FOCUS 2015
Communicating the Vision and Leading FOCUS 2015
AMD’s Struggle for Survival: A Technology Giant’s Restructuring and Changing Process to Win Competition
Bekir Emre Kurtulmus
Historical Background From 2000 to 2016
5. The Organization Development Practitioner and the OD Process
The Venue Theatre
Donald L. Anderson and Paul J. Liffengren
When a Team Breaks in Two
Scott Dickmeyer
Part Two: Planning the Intervention
Part Three: Crew Members’ Intervention Session
Part Four: Post Intervention Meeting
6. Entry and Contracting
Consulting at Indian Hygiene Products Limited: Entry and Contracting
Debabrata Chatterjee and T. N. Krishnan
Indian Hygiene Products Limited
The Final Installment of Consulting Fees
Foot Caught in the Door: Healthy Changes in Health Care Companies
Zachary A. Schaefer
The Context: Virtual Vitality
Unexpected Needs Assessment
7. Data Gathering
Evaluating the Fluidity of Work–Life Balance
DeAnne Priddis and Kristine M. Nicolini
Proposing a Data Gathering Strategy at AeroTech, Inc.
Donald L. Anderson
8. Diagnosis and Feedback
Simeron Technologies Legal Department
David W. Moyle
Anti-Siloization Project Begins
Healthy Sips: Strategic Talent Development
Cyndi Huff Gaudet and Heather Mire Annulis
Diagnosis of an Organizational Issue
Assessing Organizational Needs
Creating a Culture for Change
9. An Introduction to Interventions
Diemen Car Interiors: Growth Challenges in a Family Firm
Ram Subramanian, Margré Heetebrij-van Dalfsen, Ilse A. Matser, and Isabel C. Botero
Diemen Car Interiors History (Founding–1995)
Diemen Car Interiors (1995–2007)
Diemen Car Interiors Organizational Culture
For Further Reading and Web Resources
Appendix A: Background on the Dutch Culture
Where Do We Begin? Selecting an Intervention at the Springfield County Office of Economic Development
Donald L. Anderson
10. Individual Interventions
Internal Workplace Coaching: The Case of Bernice
Cynthia Roman
The Second Client Meeting
Data Collection and Analysis
Leadership Development Through Mindfulness Training
Jeremy P. Fyke and Tim Cigelske
Seven Days of Mindfulness
11. Team Interventions
The Story Behind the Story: Discovering and Addressing the Real Team Problem
Rosemary Maellaro and Jude Olson
Appendix A: Team Effectiveness Survey Results
Appendix B: Jim’s Interview Notes
Appendix C: Organization Chart
Appendix D: Your Interview Notes
Decision Making and Sustainability in the Face of Uncertainty: Selecting a New Organizational Leader
Maureen Wieland and Jimmie Manning
Setting the Scene: A Change in Leadership in a Community Nonprofit
The Candidate Selection Meeting
Seeking Help: Gaining Support From a Job Search Consultant
The Second Candidate Selection Meeting
12. Whole Organization and Multiple Organization Interventions (Part 1)
Adjusting the Matrix
Amy Kates
Customer Group/Service Line Matrix Working Group
Global Retirement Strategies, Inc.: A Tale of Two Cities
Tom Jasinski
13. Whole Organization and Multiple Organization Interventions (Part 2)
Consolidated Construction Materials Supply—1: A Case Study in Dialogic OD
Gervase R. Bushe
Consolidated Construction Materials Supply—2: A Case Study in Dialogic OD
Gervase R. Bushe
The Design of the Engagement Event
14. Sustaining Change, Evaluating, and Ending an Engagement
Developing and Using a Dashboard to Monitor and Lead Change
Alessio Vaccarezza and Salvatore Zappalà
Scene 1: The consultant meets the plant director to propose the use of the dashboard
Scene 2: The consultant meets the HR manager
The Change Story of Crown University
Alev Katrinli and Bekir Emre Kurtulmus
The Establishment of the Undergraduate School (A Big Step for Growth)
15. Global Issues in Organization Development
Utilizing the Tenets of Ubuntu: A Global Organization Development Case Study
Peter Sorensen, Therese Yaeger, and Dalitso Sulamoyo
Global Chain of Command: A Japanese Multinational Manufacturer in the United States
Sachiyo Shearman
16. The Future of Organization Development
Dialogic Organization Development in a Virtual Organization
Kate Woolhouse
Help for Hip People
Donald L. Anderson
EXERCISES AND ACTIVITIES
1. Contracting With a Client
2. Organization Development Practitioner Skills
3. Data Gathering
4. Giving Feedback
5. Resistance to Change
6. Resistance to Change Scale
7. Cynicism About Organizational Change
8. Myers-Briggs Type Indicator
9. Coaching and Individual Instruments
10. Team Values
11. Team Diagnosis and Intervention
12. Team Facilitation
13. Identifying and Changing Organizational Culture
14. Perceived Organizational Innovativeness Scale
15. Designing and Redesigning Organizations
About the Editor
About the Contributors